Posted Thursday, March 8, 2018
As a newcomer to an organization, you first have to learn how you fit in, where you are at on the pecking order, and what, if any, opportunities exist for advancement. Sometimes just doing your job really well can be enough of a value that you can capitalize on your skills. Here’s what I mean. Read this.
Option 2: “Shelly” has only worked in customer support for 5 years but has obtained advanced technical certifications, has an excellent interpersonal manner and routinely turns upset customers into loyal patrons. Clients who get support from her are 30% more likely to purchase additional services and to refer friends. She talks off script a fair amount, but keeps track of what she says and how customers react. As a result, she has submitted many helpful modifications to the basic IT script, resulting in a 10% increase in customer satisfaction for the whole floor. Due to her high performance, Shelly also makes $20 per hour.
Do you see an opportunity here? I do. You may not think it valuable and therefore not worth your time. But if you long-term employment strategy needs to start now, the spotting the small things and working them into important things might be a way to be noticed by a supervisor. What I would do is write up, rather write down, conversations you have with customers. Map out all of their concerns, all the possible solutions, and offer your efforts up as a script for new employees to the supervisor. Then let him take the credit for the report.
See the notes to the above presentation here.
Jay Abraham is helpful too to spot opportunities. But the presentation of these opportunities has to be tactful. If your supervisor/manager isn’t ready, doesn’t have time, don’t worry about it. Submit a proposal a few weeks later after things settle.